Monthly Archives: November 2011

trust in e-resources

lately i’ve been thinking a lot about trust related to e-resources, and that whether an e-resource “just works” or “is broken” affects our patrons’ perceptions of the library. we know from e-commerce that if a buyer has a poor experience … Continue reading

Posted in e-resource mgmt, license agreements, management, titter | Comments Off on trust in e-resources

book status: nearing completion

in june i started writing a book with cheryl laguardia, a how-to manual for marketing electronic resources in libraries. it’s not done yet, there’s still writing to do, but today is the first day i printed it out. i’ve worked … Continue reading

Posted in e-resource mgmt, library, marketing, writing | Comments Off on book status: nearing completion